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What is your cancellation policy?
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!
How do I cancel my order?
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with track
How do I start a return?
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!. Exchanges will need to be done within 30 days of receiving the item. The bu
What’s your return policy?
Our return policy allows returns or exchanges for unopened products in their original condition purchased in the last 30 days. You can expect your refund to be processed up to one week after our returns department receives the returned item. If you'd
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 30 days days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please contact our custome
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What is your cancellation policy? copy
All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!