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Alexandra Kay

All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!

All sales are final.We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!

What is your cancellation policy?

How do I cancel my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with track

Once your order has been placed and processed, you will receive a confirmation email with your order details.&#xA0;Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with tracking details once your package leaves our facility. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

All sales are final. We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!. Exchanges will need to be done within 30 days of receiving the item. The bu

All sales are final.We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!Exchanges will need to be done within 30 days of receiving the item. The buyer is required to cover the cost of postage. If you would like to request an exchange, please shoot our Customer Service an e-mail at <a href="mailto:alexandrakay@killermerch.com" id="isPasted">alexandrakay@killermerch.com</a> and we&#x2019;ll get back to you within 1-3 business days. Please note if an item has been washed or worn it is not eligible for an exchange.&#xA0;Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.Refund processUpon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.Non-Returnable itemsCertain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

How do I start a return?

Our return policy allows returns or exchanges for unopened products in their original condition purchased in the last 30 days. You can expect your refund to be processed up to one week after our returns department receives the returned item. If you'd

Our return policy allows returns or exchanges for unopened products in their original condition purchased in the last 30 days.You can expect your refund to be processed up to one week after our returns department receives the returned item.If you&apos;d like to start a return, please visit&#xA0;<a href="https://alexandrakaymerch.com/pages/contact" id="isPasted">https://alexandrakaymerch.com/pages/contact</a>.

What’s your return policy?

Yes, we offer refunds and exchanges within 30 days days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please contact our custome

Yes, we offer refunds and exchanges within 30 days days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact.&#xA0;For returns or exchanges, please contact our customer support at <a data-fr-linked="true" href="mailto:alexandrakay@killermerch.com">alexandrakay@killermerch.com</a> or <a href="https://alexandrakaymerch.com/pages/contact" id="isPasted">https://alexandrakaymerch.com/pages/contact</a>. Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.

Do you offer refunds or exchanges?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.